VAT Relief

ABOUT VAT RELIEF

If you are disabled or have a long-term illness, you are eligible to receive a refund of the VAT you have paid on certain qualifying products designed or adapted for your own personal or domestic use. This is known as VAT Relief.

All products that qualify for VAT Relief on Smarter Lives, will be clearly identified by a link asking "Interested in VAT Relief? Find Our More".

  

HOW TO CLAIM

When shopping with Smarter Lives, the full amount of VAT (currently 20%) will always be charged when you complete your purchase on the site. If you have purchased a qualifying product from Smarter Lives and are eligible to make a VAT Relief claim, please download and print our VAT Relief form, by clicking on the link below.

VAT RELIEF FORM

Please complete the form (making sure it is signed) and return it to us at:

Smarter Lives (VAT Relief Dept)
Unit 2 Flanders Industrial Park,
Flanders Road, Hedge End, Southampton
Hampshire SO30 2FZ. 

Once the form has been received, accepted, and processed, we will issue a refund of the VAT part of your purchase to your original payment method.  If you are having issues printing the form yourself, or if you would like to send a scan of your completed and signed form, please contact us at support@smarterlives.co.uk 

 

AM I ELIGIBLE?

For VAT purposes, you are considered disabled or have a long-term illness if:

  • You have a physical or mental impairment that affects your ability to carry out everyday activities, for example blindness.
  • You have a condition that’s treated as chronic sickness, like diabetes.
  • You’re terminally ill.

You do not qualify if you’re elderly but not disabled, or if you’re temporarily disabled. 

 

CLAIMING FOR SOMEONE ELSE

Under the rules of the scheme, it is possible to make a VAT Relief Claim on behalf of someone that is unable to do so. The person you are claiming for must be disabled or have a long-term illness. When making a claim on behalf of someone else, please state your name and contact details alongside the person you are making the claim for.

 

FURTHER INFORMATION ABOUT VAT RELIEF

If you would like to find out more about the VAT Relief scheme, and the financial help available to you if you are living with a disability, please visit the GOV.UK website using the link below.

FINANCIAL HELP IF YOU'RE DISABLED